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Processing Time: 1–3 business days
Shipping Time: 5–12 business days (USA)
Orders may ship in separate packages depending on availability.
We are not responsible for shipping delays caused by carriers, holidays, natural events, or incorrect addresses entered at checkout.
Once an order is placed, it cannot be modified or canceled after it has been processed.
Shipping fees are non-refundable.
If your package is marked “delivered” but you did not receive it, please contact the carrier directly. We do not cover lost or stolen packages.

Returns must be requested within 7 days of delivery.
To qualify for a return, items must be:
    •    Unworn
    •    Unwashed
    •    In original packaging
    •    With all tags attached
We do not accept returns for:
    •    Swimwear bottoms
    •    Jewelry
    •    Hair accessories
    •    Sale items
    •    Items marked Final Sale
    •    Items showing signs of wear
Return Shipping:
Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.
Refunds:
Refunds are issued to the original payment method once the returned item is inspected and approved.
Shipping fees are non-refundable.
Damaged or Incorrect Items:
Contact us within 48 hours of delivery with photos and your order number.

Jewelry Care
To extend the life of your gold-plated pieces:
    •    Avoid moisture, perfumes, lotions, and sweat
    •    Remove before swimming or showering
    •    Store in a dry pouch or box
    •    Wipe with a soft cloth after use

Swimwear Care
To maintain fabric quality and shine:
    •    Hand wash cold
    •    Do not bleach
    •    Lay flat to dry
    •    Avoid rough surfaces to prevent snags
    •    Rinse after swimming

We value your privacy. Any personal information collected during checkout (name, address, payment details) is used solely to process and fulfill your order.
We do not sell or share your information with third parties, except trusted partners needed to complete transactions (payment processors, shipping carriers, Trendsi).
Your data is stored securely and encrypted.

By placing an order with Lov Leilani, you agree to:
    •    Provide accurate shipping and billing information
    •    Not resell products purchased from our store
    •    Acknowledge processing + shipping times
    •    Understand that colors may vary slightly due to lighting and screens
    •    Agree to our Return/Refund Policy & Shipping Policy
We reserve the right to update prices, products, or policies at any time.